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QUESTIONS? (855) 431-0522
QUESTIONS? (855) 431-0522
Introduction
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Hi . Here are two proven examples of messages to share with customers. Plus some tips and bonus subject lines.
Example #1
Subject: Honest feedback means a lot
Hi! Thank you for your business. Could you spare a minute or so to answer this quick one question survey? See you soon,
Example #2
Subject: Would love to get your opinion
Hello! I am committed to your satisfaction. Can you take a few seconds to answer this one question survey? Have a great day,
Tips:
Always personalize the survey request message. "Hey Elaine, it's "
When you receive a response, send back a short “thank you”.
Demonstrate this is human interaction, not an algorithm. It also shows you appreciate them.
Bonus Subject Lines:
What did you think?
Pardon the interruption, it's ;)
Having a curious moment over here!
Hello from , One small favor please...
Would you recommend us?
See Also: Hyperlink Personal Survey Link in Gmail
Your journey begins by asking a customer to complete a one question survey...
"Hi Elaine. I am committed to your satisfaction. Can you take a few seconds to answer this one question survey? ”
Tracking Your Survey Results When a Customer Submits Your Survey:
Your journey accelerates after a customer completes the one question survey...
Elaine completes the survey, instantly you receive her submission in an email. Later, see all your results in the dashboard.
Positive Survey Results Are a Goldmine
You just received a very positive response to your one question survey. Any rating between seven and ten ranges from pretty good to great. Here’s what to do next. This enhances the likelihood the customer will soon be sending you referrals.
________
1. Act Fast: Respond with a thank you note with a referral incentive.
2. Consider Incentives are rewards or bonuses that a company offers to its customers for referring them new customers. These incentives can take many forms, such as discounts on products, services, or other rewards. Encourage people to spread the word about you.
3. Create unique responses for these customers based on survey response scores. Beyond your note of appreciation include:
a. Seven to Eight Ratings:
"Referrals are welcome who can benefit from our expertise. Each time you refer us and it results in a new sale, you’ll receive a future 10% discount. In addition, we’ll enter you in an exclusive monthly drawing."
b. Nine to Ten Ratings:
"Referrals are welcome who can benefit from our expertise. Each time you refer us and it results in a new sale, you’ll receive a future 20% discount. In addition, we’ll enter you in an exclusive monthly drawing. Lastly, our most valued customers receive exclusive early access to our new products and services. It’s a fun, small event.
Tip: Ask your customer to bring a friend with needs similar to theirs to the exclusive event.
People love to feel appreciated and the thank you does that. And making someone feel special with discounts, drawings, and offering exclusive access, that’s how sales get made.
Tip: Client events are by invitation only. They are easy to provide. The payback is immense.
Related: Raising Low Survey Scores
Your journey ends magnificently with simple words plus an incentive or two...
, knowing she loves your service (10 out of 10), you share with Elaine, "Referrals are welcome who can benefit from our expertise. Plus you receive a 10% discount for referring us."
Elaine's referrals soon become new sales!
Convert Top Survey Results into Sales!
Hi . Let’s learn how to use ASKTRA by following Phil.
Business owner Phil, logs in and reviews the “GET STARTED" section. Here he finds this guide plus videos, examples, and tips for maximizing survey responses.
1. In the “Just for Phil" section, Phil confirms his email and creates a “Personal Survey Link by selecting "Confirm Email". He then selects “Copy Link”.
TIP: Save your “Personal Survey Link as a browser favorite or bookmark. Open your Personal Survey Page and try it! It even includes your name.
2. Phil's ASK message is an email to his customer Elaine asking her to complete his one question survey. His note includes hyperlinked text, connecting his “Personal Survey Link to his “Personal Survey Page. Super easy! FYI, ASK messages can also be posted on social media and texts.
3. Elaine receives Phil’s email, and happily submits her survey. Phil’s receives an instant “TRACK email displaying Elaine’s results. Additionally, within ASKTRA Phil sees all his survey results. He can export them too.
4. Phil’s WINs by sharing with Elaine, "Referrals are welcome who can benefit from our expertise and you receive a 20% discount." Soon, her referrals become sales!
TIP: Satisfied customers providing survey ratings of 7 to 10 are prime sources of new referrals. Review Results Are In: What to Do.
5. Repeat the ASKTRA journey often to easily measure customer satisfaction AND provide gentle hints that you welcome referrals. Check out the ACTIONABLE IDEAS for sales tips that are updated frequently. And suggestions are welcome!
Download PDF Video (2 minutes)
Hey , here are 10 TIPS for more survey responses.
1. Personalize survey requests. It requires virtually no extra effort while vastly increasing results.
2. Does your business have brand or industry jargon or phrases customers will recognize? If yes, include it in the request.
3. Shorter is better. Don’t overthink this.
4. Mobile first messaging. 80% of survey respondents do so on their phones.
5. It’s a value exchange, making it worth their while to complete the survey. Offer coupons or discounts.
6. Send using your own business email .
7. It’s OK to send a reminder follow-up, but usually just one.
8. Send survey requests at least twice a year.
9. Try A/B testing with two unique message requests. See which one performs better.
10. Be direct. It’s OK. Subject lines are VERY important: “Hey, it's . Would you recommend us?
Bonus Subject Lines
What did you think?
Pardon the interruption, it's ;)
Having a curious moment over here...
Hello from , One small favor, please.
Answer one question, and get 10% off!
Good Day ! Without customers, what do we have? The CUSTOMERS COLLECTION (30) discusses many ways to maximize your customer interaction, every day.
A Definition - Customers
A Thought on Why...
Actionable Idea Tips
Are Customers Good Salespeople?
Client Ambassador Program
Client Events
Clients Unengaged
Customer Gifts
Former Clients
How Are We Doing?
How Ofter to Share Surveys
How Referrals Happen
How to Use Guide
Hyperlink Personal Survey Link in Gmail
Improve Low Survey Scores
Learning Process
One Question Examples
One Question Survey
Rewards Ideas
Rolling Out ASKTRA
Slides
Show Appreciation
Testimonials
Tips for More Responses
Track Survey Results
Using ChatGPT
Welcome
What Stands Between...
What To Know About Referrals...
When to Share Survey Request
Zoom Meetings
Have a topic you'd like covered? Call or text suggestions to (855) 431-0522. Consider it done!
Ahoy ! Small business owners wear many hats! The LEADERSHIP COLLECTION (104) covers a variety of key areas: finance, hiring, operations, personal development, planning, strategy, and much more.
A Definition - Leadership
A Look at Small Business Pillars
A Start to Your Day
A Thought on Why...
ABCs of Business Loans
Actionable Idea Tips
Active Listening
Adding a Partner
After the Sale
Be a Great Listener
Bring in an Investor
Bonus Plans
Business Name
Business Plan
Business Plan (Sample)
Buying Another Small Business
Can I Get Rich
Challenges
Competition
Competitor Challenges
Create New Products
Dealing with an Angry Customer
Decreased Demand
Discount Prices
Do I Need a Salesperson
Does My Business Name Matter?
Do's of a Small Business
Don'ts of a Small Business
Every Business Owner Should...
Examples of Sales Training
Expand My Business
Financial Statements
Firing Family Member
Hiring a Bookkeeper
Hiring a Business Coach
Hiring a Consultant
Hiring a Family Member
Hiring an Intern
Hiring Great Salespeople
Hiring a Lawyer
Hiring a Salesperson
Hiring a Sales Manager
Hiring Challenges
Hiring Your First Employee
How Are We Doing?
How Ofter to Share Surveys
How Phil Grew His Small Business (3p.)
How Referrals Happen
How to Incorporate
How to Use Guide
Hyperlink Personal Survey Link in Gmail
Improve Low Survey Scores
Incentives
Increase Revenue
Inflation
Interviewing for Soft Skills
Invoice Financing
Job Posting
Learning Process
Meet, Track, Measure
Merging Two Small Businesses
Mining the Gold of Survey Results
Moderating a Roundtable
Motivation
New Location
Nine Tips for Small Businesses
One Hundred Best Sales Tips
One Question Examples
One Question Survey
Payment Software
Payroll Insight
Performance Improvement Plan
Podcasting as a Guest
Podcast Interviewee Tips
Podcast Interviewer Tips
Prices Are Too Low?
Prices Are Too High?
Principle Selling Techniques
Profitability
Promoting Employees
Prospecting Workshop I
Prospecting Workshop II
Reading Material
Rewards of a Small Business
Rising Interest Rates
Rolling Out ASKTRA
Salespeople Who Always Discount
Salespeople Needing Closing Skills
Sales Call Agenda (with prospects)
Sales Compensation Plans
Sales Habits to Break
Sales Myths
Sales Meeting Agenda (internal)
Sales Prizes
SCORE
Secrets for Growing a Business
Sell or Manage
Slides
Supply Chain Issues
Taking Out an SBA Loan
Team Building
Ted Talk I
Ted Talk II
Tips for More Responses
Tools for Running a Business
Top 10 Success Attributes
Track Survey Results
Training New Sales People
Transition Yourself I
Transition Yourself II
Transition Yourself III
Using ChatGPT
Valuing Your Business
Volunteering
Welcome
What Stands Between...
What To Know About Referrals...
When to Share Survey Request
Who Sells Better
Working from Home
Zoom Meetings
Have a topic you'd like covered? Call or text suggestions to (855) 431-0522. Consider it done!
Hey ! Marketing is a really big (and misunderstood) key to your success. The MARKETING COLLECTION (58) tells how to win at it!
A Definition - Marketing
A Thought on Why...
Actionable Idea Tips
Advertising
Amazon
Bad Social Media Reviews
Benefits of Linkedin
Client Ambassador Program
Competition
Competitor Challenges
Contests
Create an 800 Phone Number
Create New Products
Customer Gifts
Digital Marketing Plan
eBook (selling)
eBook (writing)
How Are We Doing?
How Ofter to Share Surveys
How Referrals Happen
How to Use Guide
Hyperlink Personal Survey Link in Gmail
Improve Low Survey Scores
Join a Lead Club
Learning Process
LinkedIn
Local Events
Lunch & Learn
Mining the Gold of Survey Results
Moderating a Roundtable
One Question Examples
One Question Survey
Paid Search
Partnerships
Placed Articles
Podcasting as a Guest
Podcast Interviewee Tips
Podcast Interviewer Tips
Press Releases
Prices Are Too Low?
Prices Are Too High?
Promote Your Business
Prospecting Workshop I
Prospecting Workshop II
Reading Material
Rolling Out ASKTRA
Sales & Marketing Differences
Shopify
Slides
Show Appreciation
Social Media
Storytelling
Testimonials
Tips for More Responses
Track Survey Results
Trade Shows
Using ChatGPT
Value Exchange
Weekend Reading Email Program
Welcome
What Stands Between...
What To Know About Referrals...
When to Share Survey Request
Word of Mouth Marketing
Zoom Meetings
Have a topic you'd like covered? Call or text suggestions to (855) 431-0522. Consider it done!
Hi ! Want to sell more? You came to the right place. This entire SALES COLLECTION (92) will help you close more deals!
A Definition - Sales
A Thought on Why...
Actionable Idea Tips
Act Fast
Active Listening
Amazon
Are Customers Good Salespeople?
After the Sale
Attributes of a Great Sales Person
Be a Great Listener
Be Curious
Beginners Sales Tips
Benefits of Linkedin
Best Sales Attitude
Buyers Who Always Want Discounts
C-Suite
Clients Unengaged
Closing the Sale
Cold Outreach
Competition
Competitor Challenges
Create New Products
Discount Prices
Examples of Sales Training
Forecast
Funnel Management
How Are We Doing?
How Often to Share Surveys
How Referrals Happen
How to Use Guide
Hyperlink Personal Survey Link in Gmail
Improve Low Survey Scores
Increase Revenue
Indecisive Buyers
Join a Lead Club
Learning Process
Local Events
Lunch & Learn
Meet, Track, Measure
Meeting a New Influencer
Mining the Gold of Survey Results
Moderating a Roundtable
Motivation
Objections
One Hundred Best Sales Tips
One Question Examples
One Question Survey
Partnerships
Phone Conversations
Principle Selling Techniques
Prospecting Workshop I
Prospecting Workshop II
Rolling Out ASKTRA
Sales & Marketing Differences
Salespeople Who Always Discount
Salespeople Needing Closing Skills
Sales Call Agenda (with prospects)
Sales Compensation Plans
Sales Habits to Break
Sales Myths
Sales Meeting Agenda (internal)
Sales Prizes
Sales Promotions That Work
Saying "No Thanks"
Seven Quick Tips for Sales
Shopify
Shut Up and Close is Wrong
Six Quick Sales Tips
Slides
Storytelling
Testimonials
Tips for More Responses
Top Habits of Sales People
Top 10 Success Attributes
Track Survey Results
Trade Shows
Training New Sales People
Using ChatGPT
Value Exchange
Vertical Sales - Accountants
Vertical Sales - Associations
Vertical Sales - Banks
Vertical Sales - Doctors
Vertical Sales - Government
Vertical Sales - Hospitals
Vertical Sales - Lawyers
Welcome
What Stands Between...
What To Know About Referrals...
When to Share Survey Request
Who Sells Better
Worst Habits for Sales People
Zoom Meetings
Have a topic you'd like covered? Call or text suggestions to (855) 431-0522. Consider it done!
Greetings . Need a little ASKTRA refresh? Check out these ESSENTIALS...
1. How to Use Guide
2. Great Survey Request Examples
3. 10 Golden Tips for More Responses
4. Convert Top Survey Results into Sales
5. Hyperlink Personal Survey Link in Gmail
Woo-hoo ! Small business growth is a lot like arm wrestling. You need strength and technique.
BUILD YOUR STRENGTH!
1. How to Use Guide
2. Great Survey Request Examples
3. 10 Golden Tips for More Responses
4. Convert Top Survey Results into Sales
5. Hyperlink Personal Survey Link in Gmail
NOW ADD TECHNIQUE!
A Definition - Customers
A Definition - Leadership
A Definition - Marketing
A Definition - Sales
A Look at Small Business Pillars
A Start to Your Day
A Thought on Why...
ABCs of Business Loans
Actionable Idea Tips
Act Fast
Active Listening
Adding a Partner
Advertising
Amazon
Are Customers Good Salespeople?
After the Sale
Attributes of a Great Sales Person
Bad Social Media Reviews
Be a Great Listener
Be Curious
Beginners Sales Tips
Benefits of Linkedin
Best Sales Attitude
Bring in an Investor
Bonus Plans
Business Name
Business Plan
Business Plan (Sample)
Buyers Who Always Want Discounts
Buying Another Small Business
C-Suite
Can I Get Rich
Challenges
Client Ambassador Program
Client Events
Clients Unengaged
Closing the Sale
Cold Outreach
Competition
Competitor Challenges
Contests
Create an 800 Phone Number
Create New Products
Customer Gifts
Dealing with an Angry Customer
Digital Marketing Plan
Discount Prices
Do I Need a Salesperson
Does My Business Name Matter?
Do's of a Small Business
Don'ts of a Small Business
eBook (selling)
eBook (writing)
Every Business Owner Should...
Examples of Sales Training
Expand My Business
Financial Statements
Firing Family Member
Forecast
Former Clients
Funnel Management
Google My Business
Helpful Marketing Tools
Hiring a Bookkeeper
Hiring a Business Coach
Hiring a Consultant
Hiring a Family Member
Hiring an Intern
Hiring Great Salespeople
Hiring a Lawyer
Hiring a Salesperson
Hiring a Sales Manager
Hiring Challenges
Hiring Your First Employee
How Are We Doing?
How Phil Grew His Small Business (3p.)
How Ofter to Share Surveys
How Referrals Happen
How to Incorporate
How to Use Guide
Hyperlink Personal Survey Link in Gmail
Improve Low Survey Scores
Incentives
Increase Revenue
Indecisive Buyers
Inflation
Interviewing for Soft Skills
Invoice Financing
Job Posting
Join a Lead Club
Learning Process
LinkedIn
Local Events
Lunch & Learn
Meet, Track, Measure
Meeting a New Influencer
Merging Two Small Businesses
Mining the Gold of Survey Results
Moderating a Roundtable
Motivation
New Location
Nine Tips for Small Businesses
Objections
One Hundred Best Sales Tips
One Question Examples
One Question Survey
Paid Search
Partnerships
Payment Software
Payroll Insight
Performance Improvement Plan
Phone Conversations
Placed Articles
Podcasting as a Guest
Podcast Interviewee Tips
Podcast Interviewer Tips
Press Releases
Prices Are Too Low?
Prices Are Too High?
Principle Selling Techniques
Profitability
Promote Your Business
Promoting Employees
Prospecting Workshop I
Prospecting Workshop II
Reading Material
Rewards Ideas
Rewards of a Small Business
Rising Interest Rates
Rolling Out ASKTRA
Sales & Marketing Differences
Salespeople Who Always Discount
Salespeople Needing Closing Skills
Sales Call Agenda (with prospects)
Sales Compensation Plans
Sales Habits to Break
Sales Myths
Sales Meeting Agenda (internal)
Sales Prizes
Sales Promotions That Work
Saying "No Thanks"
SCORE
Secrets for Growing a Business
Sell or Manage
Seven Quick Tips for Sales
Shopify
Shut Up and Close is Wrong
Six Quick Sales Tips
Slides
Show Appreciation
Social Media
Storytelling
Supply Chain Issues
Taking Out an SBA Loan
Team Building
Ted Talk I
Ted Talk II
Testimonials
Tips for More Responses
Tools for Running a Business
Top 10 Success Attributes
Top Habits of Sales People
Track Survey Results
Trade Shows
Training New Sales People
Transition Yourself I
Transition Yourself II
Transition Yourself III
Using ChatGPT
Value Exchange
Valuing Your Business
Vertical Sales - Accountants
Vertical Sales - Associations
Vertical Sales - Banks
Vertical Sales - Doctors
Vertical Sales - Government
Vertical Sales - Hospitals
Vertical Sales - Lawyers
Volunteering
Weekend Reading Email Program
Welcome
What Stands Between...
What To Know About Referrals...
When to Share Survey Request
Who Sells Better
Word of Mouth Marketing
Working from Home
Worst Habits for Sales People
Zoom Meetings
Have a topic you'd like covered? Call or text suggestions to (855) 431-0522. Consider it done!
Hi ! The COLLECTIONS page contains 175+ One-Page Idea Sheets categorized as; CUSTOMERS, LEADERSHIP, MARKETING, or SALES.
Each COLLECTION has a (#) of Idea Sheets available, with some spanning multiple categories.
COLLECTIONS (175+ Idea Sheets)
CUSTOMERS (30) Improve customer interactions
LEADERSHIP (104) Solve small business challenges
MARKETING (58) Promote awareness to prospective customers
SALES (92) Drive new revenue
NOTE: Prefer to view all 175+ Idea Sheets listed on one page?
Just click here
NEED AN ASKTRA REFRESH? CLICK FOR ESSENTIALS
Hello . Regardless of your level of sales experience, this book aims to help you learn – or rediscover – proven ways to increase your chances of closing more deals.
Let’s face it; no matter what we sell, we all experience many of the same challenges. Selling is a demanding profession. I don’t promise to have all of the answers, but my tips will increase your selling capabilities.
This eBook is an easy read, with content that really works if you apply the tips to your sales strategy. I hope you enjoy and profit from the time you spend reading it!
All the best,
Kevin Adams
Founder of ASKTRA
ka@referralsafe.com
https://www.linkedin.com/in/kevinpauladams/